The notion of “service” is a very important one, with an increasing role in an expanding economy which becomes the condition of sustainable and long-term development. The technical services that must be assured differ according to the type of product. In Romania, the market economy towards...

The contents of this paper I will try to address all those interested in studying the system of franchising, both theoreticians and practitioners in this field to contribute to the progress of this system in our country. Franchising is a reality in motion which will write more, being on time to...

Clients’ satisfaction should be the main objective of any tourist company, and this involves a good knowledge of consumers’ expectations. Offering a high quality service is obviously based on fulfilling some requirements through which the service touches the level desired by the consumer....

Business tourism operates with a wide range of commercial societies, tourism agencies, hotels, fairs and exhibitions organizers, interpreters' agencies, business centers, which, in most countries, are divided in professional structures or associations that bear the name of Convention...

Setting up and the development of a firm is a complex process which requires skills such as creativity, analysis, planning. The planning is the essence of a good management. It represents an objective based process which aims at the involvement and the commitment concerning the objectives,...

The specific of the touristic product and its quality depend to a large extent on the professional ability of the service staff (kindness, solitude, punctuality, promptness). Aspects related to professional ethics (correctitude, trust, honesty) are seen by the consumer as inseparable from the...