Farris, Jennifer A.; van Aken, Eileen M.; Letens, Geert; … - In: International Journal of Operations & Production Management 31 (2011) 4, pp. 376-404
Purpose – The purpose of this paper is to describe and illustrate an application of a structured approach to assess and improve an organization's performance measurement review process. Design/methodology/approach – This approach was implemented within an ongoing action research project in a...