Coletta, Lucrezia; Vainieri, Milena; Noto, Guido; … - In: Journal of Business & Industrial Marketing 36 (2021) 13, pp. 15-27
Purpose: This study aims to systematically review the literature on the use of customer value for the evaluation of inter-organizational performance, with a wide perspective embracing different contexts and settings. Design/methodology/approach: Searching within the Scopus and ISI Web of...