Organizational leaders, public policy makers, dispute resolution professionals, and scholars have developed diverse methods for resolving workplace conflict. But there is inadequate recognition that the effectiveness of a dispute resolution method depends on its fit with the source of a...

Books reviewed: Employment with Human Face: Balancing Efficiency, Equity, and Voice by John W. Budd. ILR Press, an imprint of Cornell University Press, Ithaca and London, 2004. Workplace Justice Without Unions by Hoyt B. Wheeler, Brian S. Klaas and Douglas M. Mahony. W.E. Upjohn Institute for...