Claver, Enrique; Llopis, Juan; Gascó, José L.; … - In: International Journal of Public Sector Management 12 (1999) 5, pp. 455-464
This paper analyzes how public administration may improve the service it offers to citizens through a suitable organizational culture; for this purpose, it starts by studying the specific features of the culture of public administration. In this respect, it analyzes the existing taxonomies in...
