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Multicomponent efficiency measurement and shared inputs in data envelopment analysis : an application to sales and service performance in bank branches

Cook, Wade D.; Hababou, Moez; Tuenter, Hans J. H. - In: Journal of productivity analysis 14 (2000) 3, pp. 209-224

Persistent link: https://www.econbiz.de/10001528239

Sales performance measurement in bank branches

Cook, Wade D.; Hababou, Moez - In: Omega 29 (2001) 4, pp. 299-307

Studies of bank branch performance have, to date, concentrated on obtaining a single perspective of efficiency. As the financial services industry has intensified, banks have increasingly engated in a proactive, differentiated and customer-based strategy in retail banking in which the sales...

Persistent link: https://www.econbiz.de/10005358539

Multicomponent Efficiency Measurement and Shared Inputs in Data Envelopment Analysis: An Application to Sales and Service Performance in Bank Branches

Cook, Wade D.; Hababou, Moez; Tuenter, Hans J.H. - In: Journal of productivity analysis 14 (2000) 3, pp. 209-224

Persistent link: https://www.econbiz.de/10007047195

Sales performance measurement in bank branches

Cook, Wade D.; Hababou, Moez - In: Omega : the international journal of management science 29 (2001) 4, pp. 299-308

Persistent link: https://www.econbiz.de/10006770367