This paper investigates the repair of trust by examining the cognitive and interpersonal processes through which people resolve differences in their interpersonal beliefs. It begins by discussing the phenomenon of trust, the ease with which trust can be violated, and the challenge of trust...

This study examines the trust repair implications of apologizing with an internal versus external attribution after a competence- versus integrity-based trust violation. By considering theory regarding differences in the perceived diagnosticity of information about competence versus integrity,...

Two studies were conducted to examine the implications of an apology versus a denial for repairing trust after an alleged violation. Results reveal that trust was repaired more successfully when mistrusted parties: 1) apologized for violations concerning matters of competence but denied...