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Dienstleistungsmanagement
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Cots, Santi
Karapetrovic, Stanislav
87
Casadesús, Martí
50
Bernardo, Merce
34
Heras, Iñaki
30
Marimon, Frederic
27
Willborn, Walter
21
Casadesus, Marti
11
Searcy, Cory
11
Simon, Alexandra
9
Casadesús Fa, Martí
8
Dick, Gavin P.M.
8
Llach, Josep
8
McCartney, Daryl
8
Petnji Yaya, Luc Honore
8
Alonso-Almeida, María del Mar
6
Heras Saizarbitoria, Iñaki
6
Hernandez-Vivanco, Alfonso
6
Morali, Oguz
4
Boys, Kathryn
3
Cruz-Cázares, Claudio
3
Heras-Saizarbitoria, Iñaki
3
Hughes, Susan
3
Wichuk, Kristine
3
Wilcock, Anne
3
Albertí, Marta
2
Arbussà, Anna
2
Asif, Muhammad
2
Bakaikoa, Baleren
2
Bernardo Vilamitjana, Mercè
2
Casadesús, Marti
2
Castillo-Rojas, Sandra M.
2
Domingues, Pedro
2
Elgoibar, Pilar
2
Errasti, Anjel Mari
2
Escalante, Raúl
2
Fisscher, Olaf A.M.
2
Fraser, Don
2
Gotzamani, Katerina
2
Grygoryev, Kostyantyn
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Information systems and e-business management : ISeB
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
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Exploring the service management standard ISO 20000
Cots, Santi
;
Casadesús, Martí
- In:
Total quality management & business excellence : an …
26
(
2015
)
5/6
,
pp. 515-533
Persistent link: https://www.econbiz.de/10011305710
Saved in:
2
Benefits of ISO 20000 IT service management certification
Cots, Santi
;
Casadesús, Martí
;
Marimon, Frederic
- In:
Information systems and e-business management : ISeB
14
(
2016
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10011672229
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