Purpose ? The purpose of this article is to identify the key factors that impede service quality delivery in the context of luxury hotels (four- and five-star properties) in Sydney, Australia. Design/methodology/approach ? The empirical dataset for this qualitative study was collected through 22...

Collaborative R&D networks in Australia are explored through a comparison of case studies of seven such ?clubs?. The paper addresses the research question: what are the conditions and mechanisms that facilitate the engagement of entrepreneurial SMEs with R&D and innovation? A typology of these...

With the increasing interest in business relationship issues, relationship value has emerged as an important aspect. What makes a business relationship valuable for the standpoint of the customer has become critical for supplier. The present paper reviews the alternative conceptualizations and...