The performance of health care systems in terms of patient flow times and utilization of critical resources can be assessed through queueing and simulation models. We model the orthopaedic department of the Middelheim hospital (Antwerpen, Belgium) focusing on the impact of outages (preemptive...

We present a Markov model to approximate the queueing behavior at the G(t)/G(t)/s(t)+G(t) queue with exhaustive discipline and abandonments. The performance measures of interest are: (1) the average number of customers in queue, (2) the variance of the number of customers in queue, (3) the...