Concerns in the quality of services field are more recent (20-30 years) than those of product quality (over 100 years). Service is unique in its own way. Ideal is that the service could be adapted for customers needs, depending on the level of adaptability of the provider in order to customize...

In general, the shipping industry, complies mostly to competition rules. The only exceptions are the technical cooperation agreements between line shipping companies that are grouped in consortiums or alliances. Although the maritime industry is perceived, overall, as a competitive market, some...

Planning is one of the basic processes of Quality Management. Through this stage, the objectives and the path to be followed in order to achieve them is determined. In Administration and Public Services, the aim of quality planning is to establish policies, procedures, actions and, ultimately, a...

The Maritime transport is the shipment of goods (cargo) and people by sea and other waterways. Port operations are a necessary tool to enable maritime trade between trading partners. To ensure smooth port operations and to avoid congestion in the harbor it is inevitable to permanently upgrade...

The purpose of this paper is to perform an analysis of the history of the Total Quality Management (TQM) in the private sector, taking a closer look at its five stages in the Western hemisphere: quality inspection, statistical quality control, system-oriented quality assurance, company-wide...

In order to resist the competitive environment in the market or to consolidate its leading position in the field, organizations are increasingly interested in implementing a quality management system and adopt quality-oriented strategies of the market processes. Also, in order to increase...

In the fourth year of great global crisis, many leading pessimists economist have been forecasting deeper economic crises with low growth rates. The sharp foreign exchange volatility was one of the main reasons of the financial crisis in the earlier years of last century and till 2007, however,...

Historians’ opinion is unanimous in considering that the Cold War was a war between the two dominant political and social systems: capitalism and socialism. In fact, this war ended with the collapse of communism in the former Soviet Union. With the USSR a crucial geopolitical pole disappeared...

The liberalization of the price in our country led in most cases to price increases because of significant causes: the supply is far bellow the demand, competition among producers can not manifest because of lack of supply and economic agents, companies do not work to production capacity,...

Tax system as a set of principles, rules and method of organization is materialized in laws or regulations having the force of law. In Romania, the task of creating a tax system and fiscal strategy lays upon the legislature (Parliament) and the executive (the Government)