Cristian, Dragan; Costel, Stanca - In: Constanta Maritime University Annals 16 (2011) 2, pp. 29-32
The purpose of this paper is to perform an analysis of the history of the Total Quality Management (TQM) in the private sector, taking a closer look at its five stages in the Western hemisphere: quality inspection, statistical quality control, system-oriented quality assurance, company-wide...