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Service quality
Grönroos, Christian - 2013
Persistent link: https://www.econbiz.de/10010235082
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Building CRM Strategies - Who Moved My Value?
Crosby, Lawrence A.; Grönroos, Christian; Johnson, … - In: Marketing management : a quarterly business management … 11 (2002) 5, pp. 10-11
Persistent link: https://www.econbiz.de/10007234700