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~person:"Cusumano, Michael A."
~person:"David S. Scharfstein."
~subject:"1990-2006"
~subject:"Service quality"
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Service quality
Sloan School of Management
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Cusumano, Michael A.
David S. Scharfstein.
Kahl, Steven J.
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Services and the business models of product firms : an empirical analysis of the software industry
Suárez, Fernando F.
;
Cusumano, Michael A.
;
Kahl, Steven J.
- In:
Management science : journal of the Institute for …
59
(
2013
)
2
,
pp. 420-435
Persistent link: https://www.econbiz.de/10009713867
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