Este artículo presenta las experiencias de implementación de sistemas integrados de gestión ERP de 91 empresas en España y América Latina. Se presenta el perfil de las empresas, las variables de entorno, las estrategias de implementación y la percepción del impacto de la implementación...

(WP11/02 Clave pdf) This paper presents an empirical and statistical analysis identifies the key characteristics and opportunities of logistics in Venezuela. Among the key findings are conservative approaches to logistics in a protected market whose environment is changing faster than preferred...

(WP12/02 Clave pdf) Telecommunication companies depend on high availability of equipment to maintain service quality. In cellular communications electronic cards maintenance is basically reduced to exchanging parts as they fail. These parts are geographically dispersed in unmanned locations....

In ES implementations, process modelling is a critical and often overlooked activity. This paper proposes a framework for process modelling of ES. The four steps method involves: Current Situation Analysis, Business Process Improvements and Requirements, Gap Analysis, and To-be process to...

Se describe un proyecto de logística financiado por el gobierno español con el objetivo de proponer medios para la mejora de la logística de la competitividad. Una parte clave del proyecto era evaluar el estado actual de la logística y las prácticas de la cadena de suministro en el país, y...

This study aims to gain a better understanding of key business processes. The processes of the firm are analyzed, proposing a classification of eight generic intra-organizational processes, and eleven generic inter-organizational processes, as well as criteria for the determination of the...