The paper reports the main findings of an evaluation of four separate quality costing methods which have been trialed …‐conformance cost elements. Among the main findings is that the chosen quality costing method must suit a company’s situation, be based …

Work carried out to develop a quality improvement programme in a customised manufacturing situation is reported on …. There were many influences on the host company that made quality improvement desirable. These included initiatives such as … the United Kingdom′s National Quality Campaign, the “quality knock‐on effect” of companies which have made quality their …

the influence of the National Quality Campaign on UK industry. Amongst the main conclusions are that the campaign material … of the importance of total quality management and that few chief executives are actively involved in the process of … quality improvement. It is also pointed out that respondents have been selective in their choice of material and chief …

This deliberately provocative paper challenges the replacement of quality and total quality management by the term … fundamentals of quality management.  …

This paper makes the point that since the early 1990s there have been signs (e.g. the move from quality and total … quality management (TQM) to excellence, and process control to process management) that quality and TQM are perceived by some … marginalisation of quality. However, through major trends such as business to business e‐commerce and six sigma there are clear …

Reports an examination of the management’s, staff’s and operators’ attitudes to and awareness of the concept of quality … industry. Despite a previous but unsuccessful quality costing initiative, it was found that some confusion exists, at all … levels of the organisational hierarchy, over the terms used in quality costing. With respect to the perception of the scale …

the Trafford Park Performance and Quality Forum. The forum aims to benefit all companies by creating a more robust …

Examines the issues and difficulties of developing a quality costing system in a small engineering company. Four … identify the costs. The value of these methods are commented upon. The main difficulties in developing the quality costing …, highlighting their importance in the development of a quality costing system.  …