The focus of the research described in this paper was to identify the key quality factors in Web site design and use … can use to suffice the quality of their Web sites.  …

A review of the literature of quality‐related costs indicates the domination of the prevention …

Work carried out to develop a quality improvement programme in a customised manufacturing situation is reported on …. There were many influences on the host company that made quality improvement desirable. These included initiatives such as … the United Kingdom′s National Quality Campaign, the “quality knock‐on effect” of companies which have made quality their …

the influence of the National Quality Campaign on UK industry. Amongst the main conclusions are that the campaign material … of the importance of total quality management and that few chief executives are actively involved in the process of … quality improvement. It is also pointed out that respondents have been selective in their choice of material and chief …

The paper reports the main findings of an evaluation of four separate quality costing methods which have been trialed …‐conformance cost elements. Among the main findings is that the chosen quality costing method must suit a company’s situation, be based …

A three‐year study, partly funded by the Quality, Design and Education Division of the Department of Trade and Industry …, has been carried out on the general subject of quality improvement. As part of this work a literature survey of the … English language papers was conducted on such issues as the effects of international competition, the nature of quality …

This deliberately provocative paper challenges the replacement of quality and total quality management by the term … fundamentals of quality management.  …