Das, Anupam; Kumar, Vinod; Saha, Gour C. - In: International Journal of Quality & Reliability Management 27 (2010) 6, pp. 658-683
Purpose – This research aims to examine the applicability of the Retail Service Quality Scale (RSQS) in retail stores in Kazakhstan, a country of the Commonwealth of Independent States (CIS) that is in the transition stage from a controlled economy to a market economy. This research also...