Shen, Zuo-Jun Max; Daskin, Mark S. - In: Manufacturing & Service Operations Management 7 (2005) 3, pp. 188-207
When designing supply chains, firms are often faced with the competing demands of improved customer service and reduced cost. We extend a cost-based location-inventory model (Shen et al. 2003) to include a customer service element and develop practical methods for quick and meaningful evaluation...