Daskin, Mustafa - In: International Journal of Contemporary Hospitality Management 31 (2019) 7, pp. 2788-2807
Purpose: This paper aims to explore the role of ethical climate as an antecedent of polychronicity, then in turn the effect of polychronicity on frontline employees’ service innovative behaviours (SIBE) and error strain and the moderating role of organization mission fulfilment in these...