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Linking polychronicity to hotel frontline employees' job outcomes : do control variables make a difference

Daskin, Mustafa - In: EuroMed journal of business 11 (2016) 2, pp. 162-180

Persistent link: https://www.econbiz.de/10011591647

Tourism students' career conceptions towards service industry profession : a case study from human resouce perspective

Daskin, Mustafa - In: Middle East journal of management : MEJM 3 (2016) 1, pp. 19-33

Persistent link: https://www.econbiz.de/10011636811

Testing a structural equation model of polychronicity

Daskin, Mustafa - In: International Journal of Contemporary Hospitality Management 31 (2019) 7, pp. 2788-2807

Purpose: This paper aims to explore the role of ethical climate as an antecedent of polychronicity, then in turn the effect of polychronicity on frontline employees’ service innovative behaviours (SIBE) and error strain and the moderating role of organization mission fulfilment in these...

Persistent link: https://www.econbiz.de/10012069100

Critical antecedents to service recovery performance : some evidence and implications for service industry

Daskin, Mustafa; Yilmaz, Ozgur Devrim - In: International journal of management practice : IJMP 8 (2015) 1, pp. 70-97

Persistent link: https://www.econbiz.de/10011377136

The critical antecedents to organizational citizenship behaviors : empirical evidences from North Cyprus service industry

Daskin, Mustafa; Saydam, Serdar; Arasli, Huseyin - In: Journal of management research 5 (2013) 2, pp. 205-239

Persistent link: https://www.econbiz.de/10009727588

The role of polychronicity and intrinsic motivation as personality traits on frontline employees' job outcomes : an empirical study from Malaysia

Daskin, Mustafa; Surucu, Ozlem Altunoz - In: Asia-Pacific journal of business administration 8 (2016) 2, pp. 177-196

Persistent link: https://www.econbiz.de/10011552972

The impact of management commitment to service quality, intrinsic motivation and nepotism on front-line employees' affective work outcomes

Daskin, Mustafa; Arasli, Huseyin; Azilah Kasim - In: International journal of management practice : IJMP 8 (2015) 4, pp. 269-295

Persistent link: https://www.econbiz.de/10011477582

Exploring the impact of service recovery on customer affection, perceived value, and sabotaging behaviour : does gender make a difference?

Daskin, Mustafa; Azilah Kasim - In: International journal of services and operations management 23 (2016) 4, pp. 467-485

Persistent link: https://www.econbiz.de/10011588653

Assessing the food safety knowledge of fast-food restaurant staff in Ankara/Turkey : some strategies from managerial approach

Kaptangil, Kerem; Daskin, Mustafa - In: Middle East journal of management : MEJM 5 (2018) 4, pp. 409-423

Persistent link: https://www.econbiz.de/10011979565

Cognitive destination image and tourist satisfaction : the case of the fruit festival in Thailand

Daskin, Mustafa; Aşan, Kübra - In: Journal of tourism, sustainability and well-being 10 (2022) 2, pp. 132-147

This research study aims to examine the association between cognitive destination image (CDI) attributes and tourist satisfaction. Data for the present research work was attained from a sample of tourists at Sisaket Fruit Festival/Thailand. Participants self-managed the questionnaires. A total...

Persistent link: https://www.econbiz.de/10014239856