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Davies, John
McAdam, Rodney
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International journal of quality & reliability management
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ECONIS (ZBW)
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Customer-orientated six sigma in call centre performance measurement
McAdam, Rodney
;
Davies, John
;
Keogh, Bill
;
Finnegan, Anthony
- In:
International journal of quality & reliability management
26
(
2009
)
6
,
pp. 516-545
Persistent link: https://www.econbiz.de/10009525865
Saved in:
2
The development of absorptive capacity-based innovation in a construction SME
McAdam, Rodney
;
Miller, Kristel
;
McMacken, Nora
; …
- In:
The international journal of entrepreneurship and innovation
11
(
2010
)
3
,
pp. 231-244
Persistent link: https://www.econbiz.de/10008658845
Saved in:
3
Customer-orientated Six Sigma in call centre performance measurement
Mcadam, Rodney
;
Davies, John
;
Keogh, Bill
;
Finnegan, Anthony
- In:
International journal of quality & reliability management
26
(
2009
)
6-7
,
pp. 516-545
Persistent link: https://www.econbiz.de/10008326460
Saved in:
4
Customer-orientated Six Sigma in call centre performance measurement
Mcadam, Rodney
;
Davies, John
;
Keogh, Bill
;
Finnegan, Anthony
- In:
International journal of quality & reliability management
26
(
2009
)
6
,
pp. 516-545
Persistent link: https://www.econbiz.de/10008272461
Saved in:
5
The development of absorptive capacity-based innovation in a construction SME
McAdam, Rodney
;
Miller, Kristel
;
McMacken, Nora
; …
- In:
The international journal of entrepreneurship and innovation
11
(
2010
)
3
,
pp. 231-244
Persistent link: https://www.econbiz.de/10009851938
Saved in:
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