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Exploring the process of management system implementation : a case of Six Sigma

De Mast, Jeroen; Lameijer, Bart A.; Linderman, Kevin; … - In: International Journal of Operations & Production Management 42 (2021) 13, pp. 1-24

Purpose: The purpose of this study is to discover the learning mechanisms and temporal dynamics of implementing systems (Six Sigma) as it unfolds over time. Design/methodology/approach: The data come from a European engineering company that was implementing a Six Sigma-based quality management...

Persistent link: https://www.econbiz.de/10013203440

The problem of appointment scheduling in outpatient clinics : a multiple case study of clinical practice

Kuiper, Alex; De Mast, Jeroen; Mandjes, Michel - In: Omega : the international journal of management science 98 (2021), pp. 1-11

Persistent link: https://www.econbiz.de/10012430504

Visual performance management as a fitness factor for Lean

Assen, Marcel F. van; De Mast, Jeroen - In: International journal of production research 57 (2019) 1, pp. 285-297

Persistent link: https://www.econbiz.de/10012183638

A flexible and optimal approach for appointment scheduling in healthcare

Kuiper, Alex; Mandjes, Michel; De Mast, Jeroen; … - In: Decision sciences 54 (2023) 1, pp. 85-100

Persistent link: https://www.econbiz.de/10014280010

Quality Improvement from the Viewpoint of Statistical Method

De Mast, Jeroen - In: Quality and reliability engineering international 19 (2003) 4, pp. 255-264

Persistent link: https://www.econbiz.de/10006369442