Purpose: The ease and convenience of online shopping are shifting the customers to e-tailers. This has prompted offline retailers to re-examine behavioural patterns along with a reconfiguration for a responsive retail model. The paper investigates the influence of responsiveness on customer...

Chapter 1: Deglobalization: Review and Research Future Agenda using PAMO Framework -- Chapter 2: Developing A Hierarchical Model Among Factors Influencing Deglobalization Thinking in COVID -19 Era -- Chapter 3: Global Sourcing in Times of Covid-19 -- Chapter 4: The Nexus Between Trade Openness...

Purpose: The purpose of this paper is to analyze customers’ purchasing behavior with respect to perceived benefit and the perceived risk towards customer competency in firms. In this research, the authors validate the concept of customer competency in eight dimensions (i.e. e-trust, quality...

Purpose: The purpose of this paper is to conduct a structured review of the literature on the factors affecting the strategic thinking of an organization. This study offers some theoretical insights by analysing the divergent or analogous views of authors on these factors by analysing the...

Purpose: The purpose of this paper is to use Twitter analytics for analyzing the startup ecosystem of India. Design/methodology/approach: The paper uses descriptive analysis and content analytics techniques of social media analytics to examine 53,115 tweets from 15 Indian startups across...