Organisations use an increasing number of national and international in-companyshared service centres and outsourcing arrangements in the quest for efficiencyimprovements. A prime candidate for standardisation are administrativeactivities in which firms take advantage of the rapidly evolving...

Purpose – There are continuing pressures to improve administrative efficiency in human resource management (HRM). Following the professional and academic literature, proposes “payroll” as an ideal candidate for outsourcing in order to drive costs down. Design/methodology/approach – The...