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The role of self- and group-efficacy in moderated group chat

Dolen, Willemijn M. van; Ruyter, Ko de; Carman, James M. - In: Journal of economic psychology : research in economic … 27 (2006) 3, pp. 324-343

Persistent link: https://www.econbiz.de/10003328493

A dual-sequence framework for B2C relationship formation : moderating effects of employee communication style in online group chat

Dabholkar, Pratibha A.; Dolen, Willemijn M. van; … - In: Psychology & marketing 26 (2009) 2, pp. 145-174

Persistent link: https://www.econbiz.de/10003812264

Satisfaction with online commercial group chat : the influence of perceived technology attributes, chat group characteristics, and advisor communication style

Dolen, Willemijn M. van; Dabholkar, Pratibha A.; … - In: Journal of retailing 83 (2007) 3, pp. 339-358

Persistent link: https://www.econbiz.de/10003517362

Consumer cynicism toward collective buying : the interplay of others' outcomes, social value orientation, and mood

Dolen, Willemijn M. van; De Cremer, David; Ruyter, Ko de - In: Psychology & marketing 29 (2012) 5, pp. 306-321

Persistent link: https://www.econbiz.de/10009547323

The effect of humor in electronic service encounters

Dolen, Willemijn M. van; Ruyter, Ko de; Streukens, Sandra - In: Journal of economic psychology : research in economic … 29 (2008) 2, pp. 160-179

Persistent link: https://www.econbiz.de/10003720651

Understanding willingness to pay for social network sites

Vock, Marlene; Dolen, Willemijn M. van; Ruyter, Ko de - In: Journal of service research : JSR 16 (2013) 3, pp. 311-325

Persistent link: https://www.econbiz.de/10009782139

The effect of humor in electronic service encounters

Dolen, Willemijn M. van; de Ruyter, Ko; Streukens, Sandra - In: Journal of Economic Psychology 29 (2008) 2, pp. 160-179

By means of an experimental design, we investigate the moderating effect of humor on the interplay between process and outcome in terms of customer evaluations of the electronic service encounter. We conclude that a favorable process mitigates an unfavorable outcome in terms of enjoyment,...

Persistent link: https://www.econbiz.de/10005183710