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Donavan, D.Todd
Bowers, Michael R.
19
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The journal of services marketing
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The art of service recovery: fact or fiction?
Hocutt, Mary Ann
;
Bowers, Michael R.
;
Donavan, D.Todd
- In:
The journal of services marketing
20
(
2006
)
3
,
pp. 199
Persistent link: https://www.econbiz.de/10007269836
Saved in:
2
The art of service recovery: fact or fiction?
Hocutt, Mary Ann
;
Bowers, Michael R.
;
Donavan, D.Todd
- In:
The journal of services marketing
20
(
2006
)
2-3
,
pp. 199
Persistent link: https://www.econbiz.de/10007273459
Saved in:
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