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Droge, Cornelia
Chiou, Jyh-Shen
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Chiou, Jyh-shen
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Journal of small business management : JSBM ; a joint publ. 4 times a year of the International Council for Small Business and the West Virginia University Bureau of Business Research
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Journal of the Academy of Marketing Science
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The effects of standardization and trust on franchisee's performance and satisfaction : a study on franchise systems in the growth stage
Chiou, Jyh-Shen
;
Droge, Cornelia
- In:
Journal of small business management : JSBM ; a joint …
53
(
2015
)
1
,
pp. 129-144
Persistent link: https://www.econbiz.de/10011288653
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Service Quality, Trust, Specific Asset Investment, and Expertise: Direct and Indirect Effects in a Satisfaction-Loyalty Framework
Chiou, Jyh-Shen
;
Droge, Cornelia
- In:
Journal of the Academy of Marketing Science
34
(
2006
)
4
,
pp. 613-627
Persistent link: https://www.econbiz.de/10007278674
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