Health Information Exchanges (HIE) are becoming integral parts of the national healthcare reform efforts, chiefly owing to their potential impact on cost reduction and quality enhancement in healthcare services. However, the potential of a HIE platform can only be realized when its multiple...

Online storage service providers such as Amazon S3 grant a way for companies, particularly startups, to avoid spending resources on maintaining their own in-house storage infrastructure and thereby allowing them to focus on their core business activities. These providers however follow a fixed,...

The emergence of globally distributed call-center networks, such as Dell International Support Service, has fundamentally increased the challenges to the management. This new trend of networking faces the risk of extensive demand fluctuation both over locations and over time. Existing literature...

Lifecycle management of digital media objects such as online videos is a challenging problem. While media objects are strong sources of revenue to content providers they also have limited shelf-life, influence each other in terms of customer choices, are data-intensive and require large...