Finns invest in information technology (IT) to create various kinds of leverage on firm profitability and performance.However, IT researchers have concentrated their efforts on the productivity impacts of technology, at the employee, process,firm, industry, and economy levels of analysis, to the...

It is difficult for the firm competing through information technology (IT) resources to gain asustainable advantage because systems are easy to imitate and often substitute resources are available tocompetitors. The innovator may be unable to appropriate all of the benefits from IT...

This chapter presents an edited transcript of an interview held inAugust 1993 with Brian Slater, a vice-president in the Global Bank atChemical Bank. Slater is responsible for the firm's U.S.-based tradingand global risk management systems. The interview was conducted inthe context of Project...

Maximizing business value of investments in hardware, software and telecommunications technologies that occur in the trading and treasury operations of an international bank requires senior management to evaluate the extent to which the technology infrastructure enables the bank to perform a...

It is difficult for the firm investing in information technology (IT) to appropriate a1of the benefits from its investment for itself- it is very easy to imitate innovations in IT.Airlines have installed computerized reservations systems (CRSs) in travel agencies inorder to appropriate the...