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The Palgrave Handbook of Service Management

Edvardsson, Bo (ed.); Tronvoll, Bård (ed.) - 2022

Part 1: Perspectives on Service Management -- Chapter 1: Overview of the Book -- Chapter 2: Framing and Defining … Service Management -- Chapter 3: Service Management: Evolution, Current Challenges, and Opportunities -- Chapter 4: Service … Management – Scope, Challenges, and Future Developments -- Chapter 5: Is Service Management experiencing a Change of Era …

Persistent link: https://www.econbiz.de/10013203497

External vs internal determinants of firm technology strategy: Evidence from the Polish services sector

Szczygielski, Krzysztof; Grabowski, Wojciech; Woodward, … - 2013

The authors use the insights from strategy research and innovation studies to address two principal questions regarding the technology strategy of a firm: what are the distinct elements of technology strategy and what are the strategy determinants? Equipped with Zahra's (1996) concept of...

Persistent link: https://www.econbiz.de/10011430897

Innovation and the growth of service firms: The Polish case

Szczygielski, Krzysztof; Grabowski, Wojciech; Woodward, … - 2013

Differences in the growth of firms remain a major topic in economics and strategy research. In this paper we investigated the link between innovation performance and employment growth. First we discuss the problem from the theoretical point of view and then we analyze the relationship between...

Persistent link: https://www.econbiz.de/10011430903