//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Edvardsson, Bo"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Beyond global marketing and th...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
2
Complaint management
2
Consumer behaviour
2
Dienstleistungsqualität
2
Konsumentenverhalten
2
Norway
2
Norwegen
2
Service quality
2
Tourism industry
2
Tourismuswirtschaft
2
Dienstleistungsmanagement
1
Emotion
1
Gerechtigkeit
1
Justice
1
Perception
1
Service management
1
Wahrnehmung
1
more ...
less ...
Type of publication
All
Article
4
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Undetermined
2
Author
All
Edvardsson, Bo
Svensson, Göran
308
Wood, Greg
51
Mysen, Tore
45
Padin, Carmen
30
Høgevold, Nils M.
25
Callaghan, Michael
22
Otero-Neira, Carmen
21
Slåtten, Terje
17
Payan, Janice M.
16
Singh, Jang
16
Wagner, Beverly
16
Andersson, Svante
15
Rodríguez, Rocío
15
Roberts-Lombard, Mornay
12
Høgevold, Nils
11
Sosa Varela, Juan Carlos
11
Ferro, Carlos
10
Lee, Tzong-ru
10
Mpinganjira, Mercy
10
Eriksson, David
9
Mostert, Pierre
9
Svari, Sander
8
Billström, Anders
7
Hutchinson, David
7
Rindell, Anne
7
Tronvoll, Bård
7
Petzer, Daniel J.
6
Rodriguez, Rocio
6
Sværi, Sander
5
Bas, Turker
4
Payan, Janice
4
Awuah, Gabriel B.
3
Aydinlik, Arzu Ulgen
3
Donmez, Dilek
3
Dos Santos, Maria A. O.
3
Ferro-Soto, Carlos
3
Helgesson, Thomas
3
Laurell, Hélène
3
Lee, Tzong-Ru
3
more ...
less ...
Published in...
All
Managing service quality : MSQ ; an international journal
2
The journal of services marketing
2
Source
All
ECONIS (ZBW)
2
OLC EcoSci
2
Showing
1
-
4
of
4
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
A DIP-construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry
Svari, Sander
;
Svensson, Göran
;
Slåtten, Terje
; …
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
1
,
pp. 26-45
Persistent link: https://www.econbiz.de/10003940603
Saved in:
2
A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)
Svari, Sander
;
Slåtten, Terje
;
Svensson, Göran
; …
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 323-335
Persistent link: https://www.econbiz.de/10009272255
Saved in:
3
A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)
Svari, Sander
;
Slåtten, Terje
;
Svensson, Göran
; …
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 323-336
Persistent link: https://www.econbiz.de/10009181357
Saved in:
4
A DIP-construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry
Svari, Sander
;
Svensson, Göran
;
Slåtten, Terje
; …
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
1
,
pp. 26-46
Persistent link: https://www.econbiz.de/10008370217
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->