This paper describes the organizational processes of knowledge acquisition, sharing, retention and utilisation as it affected the internal and external communication of knowledge about performance in an English police force. The research was gathered in three workshops for internal personnel,...

Purpose – Many managers would like to take a strategic approach to preparing the organisation to avoid impending crisis but instead find themselves fire‐fighting to mitigate its impact. This paper seeks to examine an organisation which made major strategic changes in order to respond to the...

Purpose – To consider the role of technology in knowledge management in organizations, both actual and desired. Design/methodology/approach – Facilitated, computer‐supported group workshops were conducted with 78 people from ten different organizations. The objective of each workshop was...