services in India’s “offshore outsourcing” industry. The dissertation draws upon 101 semi-structured interviews with Indian …

Contractual helpdesk services, also known as call center outsourcing is a growing industry. Helpdesk solutions, which … service function. For smaller companies, outsourcing helpdesk services is becoming more and more popular given the technical … need for hiring additional staff. While the basic principles for negotiating an outsourcing contract apply, this paper …