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Integrating the voice of customers through call center emails into a decision support system for churn prediction
Coussement, Kristof (contributor);  … - 2008
Persistent link: https://www.econbiz.de/10003649170
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Improving customer attrition prediction by integrating emotions from client/company interaction emails and evaluating multiple classifiers
Coussement, Kristof (contributor);  … - 2008
Persistent link: https://www.econbiz.de/10003787798
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On the importance of complaint handling design : a multi-level analysis of the impact in specific complaint situations
Homburg, Christian; Fürst, Andreas; Koschate, Nicole - 2009
Persistent link: https://www.econbiz.de/10003932817
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Modeling complex longitudinal consumer behavior with Dynamic Bayesian Networks: an acquisition pattern analysis application
Prinzie, Anita; Van den Poel, Dirk - 2009
Persistent link: https://www.econbiz.de/10003936743
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Improved marketing decision making in a customer churn prediction context using generalized additive models
Coussement, Kristof; Benoit, Dries F.; Van den Poel, Dirk - 2009
Persistent link: https://www.econbiz.de/10003936779
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Data augmentation by predicting spending pleasure using commercially available external data
Baecke, Philippe; Van den Poel, Dirk - 2009
Persistent link: https://www.econbiz.de/10003936802
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See no evil, hear no evil, speak no evil : a study of defensive organizational behavior towards customer
Homburg, Christian; Fürst, Andreas - 2006
Persistent link: https://www.econbiz.de/10003381632
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Separating financial from commercial customer churn : a modeling step towards resolving the conflict between the sales and credit department
Burez, Jonathan (contributor);  … - 2007
Persistent link: https://www.econbiz.de/10003530859
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Predicting customer retention and profitability by using random forests and regression forests techniques
Larivière, Bart (contributor);  … - 2004
Persistent link: https://www.econbiz.de/10002593764
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An empirical evaluation of rotation-based ensemble classifiers for customer churn prediction
De Bock, Koen W.; Van den Poel, Dirk - 2011
Persistent link: https://www.econbiz.de/10009240156