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~person:"Fürst, Andreas"
~subject:"Relationship marketing"
~subject:"Theory"
~type_genre:"Graue Literatur"
~type_genre:"Sammlung"
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Fürst, Andreas
Van den Poel, Dirk
25
Homburg, Christian
22
Wiedmann, Klaus-Peter
18
Bauer, Hans H.
17
Huber, Frank
13
Meffert, Heribert
10
Piller, Frank T.
10
Corsten, Hans
9
Weerth, Carsten
9
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7
Vollhardt, Kai
7
Bayón, Tomás
6
Hammerschmidt, Maik
6
Helm, Roland
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Krafft, Manfred
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Leimstoll, Uwe
6
Levy, Daniel C.
6
Spiller, Achim
6
Tanguiane, Andranick S.
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Young, Andrew T.
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Caminal, Ramón
5
Elhauge, Einer
5
Franses, Philip Hans
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Helmig, Bernd
5
Kosfeld, Michael
5
Maguiness, Paul
5
Möhlenbruch, Dirk
5
Neslin, Scott A.
5
Netzer, Oded
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Odekerken-Schröder, Gaby
5
Oehler, Andreas
5
Pescott, Chris
5
Sheth, Jagdish N.
5
Sudhir, K.
5
Wangenheim, Florian von
5
Zaugg, Alexandra Daniela
5
Aflaki, Sam
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4
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
4
Reihe: Management-Know-how / M : praxisnah und aktuell
2
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ECONIS (ZBW)
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Beschwerdeverhalten und Beschwerdemanagement : eine Bestandsaufnahme der Forschung und Agenda für die Zukunft
Homburg, Christian
;
Fürst, Andreas
-
2006
Persistent link: https://www.econbiz.de/10003371975
Saved in:
2
On the importance of complaint handling design : a multi-level analysis of the impact in specific complaint situations
Homburg, Christian
;
Fürst, Andreas
;
Koschate, Nicole
-
2009
Persistent link: https://www.econbiz.de/10003932817
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3
See no evil, hear no evil, speak no evil : a study of defensive organizational behavior towards customer
Homburg, Christian
;
Fürst, Andreas
-
2006
Persistent link: https://www.econbiz.de/10003381632
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4
How organizational complaint handling: drives customer loyalty : an analysis of the mechanistic and the organic approach
Homburg, Christian
;
Fürst, Andreas
-
2005
Persistent link: https://www.econbiz.de/10002897805
Saved in:
5
Kundenorientierung
im deutschen Automobilhandel : State of Practice und Erfolgsfaktoren
Beutin, Nikolas
-
2003
Persistent link: https://www.econbiz.de/10013430044
Saved in:
6
Vertriebsprofessionalität in der deutschen Gaswirtschaft : State of Practice und Erfolgsfaktoren
Beutin, Nikolas
-
2004
Persistent link: https://www.econbiz.de/10013430074
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