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On the importance of complaint handling design : a multi-level analysis of the impact in specific complaint situations
Homburg, Christian; Fürst, Andreas; Koschate, Nicole - 2009
Persistent link: https://www.econbiz.de/10003932817
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See no evil, hear no evil, speak no evil : a study of defensive organizational behavior towards customer
Homburg, Christian; Fürst, Andreas - 2006
Persistent link: https://www.econbiz.de/10003381632
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How organizational complaint handling: drives customer loyalty : an analysis of the mechanistic and the organic approach
Homburg, Christian; Fürst, Andreas - 2005
Persistent link: https://www.econbiz.de/10002897805
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Kundenorientierung im deutschen Automobilhandel : State of Practice und Erfolgsfaktoren
Beutin, Nikolas - 2003
Persistent link: https://www.econbiz.de/10013430044
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Vertriebsprofessionalität in der deutschen Gaswirtschaft : State of Practice und Erfolgsfaktoren
Beutin, Nikolas - 2004
Persistent link: https://www.econbiz.de/10013430074