This paper examines the determinants of informal sanctions by a large number of experiments.

Most previous research on efficiency in banking takes a regulatory perspective. In contrast,this paper investigates the empirical relation between efficiency and profitability in five largeeconomies of the European Union during the period 1998-2005 and discusses the results fromthe perspective...

The emergence of e-commerce leads to a fundamental change for the financialindustry. The transition into a digital economy produces numerous newopportunities as well as great risks. B2B e-commerce in particular is considered apromising field for the future. As B2B is very closely related to...

Banks permanently claim to supply customer-orientated services. However,banking services are still focused on purely delivering financial products.Customers who approach the bank will usually receive financial products but norespective solution for their problem. In that way, the customers’...