The diffusion of ICT in small businesses remains low (only 12% of small businesses in France have a website for performing online transactions, Eurostat 2010). One issue is whether ICT can be used effectively by these small structures and how the use of technology can improve the competitive...

The diffusion of ICT in small businesses remains low (Eurostat 2010) and yet among IT applications, the Internet offers opportunities for such businesses to develop their business activity (Scaglione, Schegg et Murphy, 2009). One issue is whether the Internet can be used effectively by these...