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Beschwerdemanagement
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Fayos-Gardo, Teresa
Gil Saura, Irene
36
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Ruiz-Molina, Maria-Eugenia
27
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Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
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Can the retailer's ICT enhance the impact of service recovery efforts on customer satisfaction?
Ruiz-Molina, Maria-Eugenia
;
Fayos-Gardo, Teresa
; …
- In:
Journal of relationship marketing : innovations and …
19
(
2020
)
4
,
pp. 329-354
Persistent link: https://www.econbiz.de/10012312409
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