Mirchandani, Kiran - 2012 - 1st ed.
Intro -- Contents -- Acknowledgments -- Abbreviations -- Introduction: The Authentic Clone -- 1. Transnational Customer Service: A New Touchstone of Globalization -- 2. Language Training: The Making of the Deficient Worker -- 3. Hate Nationalism and the Outsourcing Backlash -- 4. Surveillance...