Hotel management is characterised by a fast pace, diversity of tasks and people, with a specific focus on service quality delivery. (Eddystone & Nebel 1991). Major contributors in the effort to provide quality service to hotel customers are the managers and supervisors of hotels. These middle...

There is an increasing need for greater collaboration between academe and industry partners. To attract research funds, academics often market the potential value of empirical research to the private sector and form partnerships While the outcomes of these partnerships have potential value for...