Wissenschaftliche Einführung in die Arbeitssoziologie, behandelt werden begriffliche Grundlagen (u.a. "Normalarbeitsverhältnis", "atypische Beschäftigung", "Prekarisierung"), wesentliche Theorieansätze sowie Forschungsbefunde zur aktuellen Entwicklung und Bewertung politischer Strategien. (3)

Introduction : Competing, collaborating, and reinforcing theories / Marek Korczynski, Randy Hodson, and Paul Edwards -- Marxist thought and the analysis of work / Richard Hyman -- Max Weber and the irony of bureaucracy / Graham Sewell and James Barker -- A Durkheimian view of organizational...

The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and eight leading companies in the United...

1 Critical Perspectives on Service Work: An Introduction, Marek Korczynski and Cameron Macdonald -- 2 Chaplin's Modern Times: Service Work, Authenticity, and Nonsense at the Red Moon Caf 3.The Globalization of Nothing and the Outsourcing of Service Work -- 4 The Disneyization of Society -- 5...

This book brings together leading academics from important schools of social and economic theory to make a pressing, spirited, and highly engaging case for the relevance of these particular perspectives in contributing to the analysis of contemporary work.. The schools covered are: Weberian,...