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Systematic review of hospitality CRM research

Law, Rob; Fong, Davis Ka Chio; Chan, Irene Cheng Chu; … - In: International Journal of Contemporary Hospitality Management 30 (2018) 3, pp. 1686-1704

Purpose: This paper aims to comprehensively and systematically review the state of customer relationship management (CRM) research on hospitality and propose future research agenda. Design/methodology/approach: All hospitality-related CRM articles since its introduction as a concept in 1988...

Persistent link: https://www.econbiz.de/10012069130

A formative approach to modeling residents' perceived impacts of casino development

Fong, Lawrence Hoc Nang; Fong, Davis Ka Chio; Law, Chun … - In: Journal of travel and tourism marketing 33 (2016) 7/9, pp. 1181-1194

Persistent link: https://www.econbiz.de/10011627487

A systematic review of China's outbound tourism research

Law, Chun Hung Roberts; Sun, Sunny; Fong, Davis Ka Chio; … - In: International journal of contemporary hospitality management 28 (2016) 12, pp. 2654-2674

Persistent link: https://www.econbiz.de/10011610935

An updated comprehensive review of website evaluation studies in hospitality and tourism

Sun, Sunny; Fong, Davis Ka Chio; Law, Chun Hung Roberts; … - In: International journal of contemporary hospitality management 29 (2017) 1, pp. 355-373

Persistent link: https://www.econbiz.de/10011611225

Influences of destination social responsibility on the relationship quality with residents and destination economic performance

Su, LuJun; Wang, Liang; Law, Chun Hung Roberts; Chen, … - In: Journal of travel and tourism marketing 34 (2017) 4/6, pp. 488-502

Persistent link: https://www.econbiz.de/10011729129

Travel behaviors of mainland Chinese visitors to Macao

Wang, Liang; Fong, Davis Ka Chio; Law, Chun Hung Roberts - In: Journal of travel and tourism marketing 33 (2016) 4/6, pp. 854-866

Persistent link: https://www.econbiz.de/10011517480

Length of stay : its determinants and outcomes

Wang, Liang; Fong, Davis Ka Chio; Law, Chun Hung Roberts; … - In: Journal of travel research : a quarterly publication of … 57 (2018) 4, pp. 472-482

Persistent link: https://www.econbiz.de/10011915447

Gambling destinations and the effect of gambling results on tourist satisfaction and loyalty

Masiero, Lorenzo; Qian, Jianwei; Fong, Davis Ka Chio; … - In: Journal of travel and tourism marketing 35 (2018) 5, pp. 678-689

Persistent link: https://www.econbiz.de/10011918041

A genetic algorithm-based learning approach to understand customer satisfaction with OTA websites

Hao, Jin-Xing; Yu, Yan; Law, Chun Hung Roberts; Fong, … - In: Tourism management : research, policies, practice 48 (2015), pp. 231-241

Persistent link: https://www.econbiz.de/10010508396