Pellizzoni, Elena; Trabucchi, Daniel; Frattini, Federico; … - In: Journal of Knowledge Management 24 (2020) 2, pp. 415-438
Purpose: This study aims to shed lights on the dynamics of involving and sharing knowledge with stakeholders in the process of new service development (NSD) over time. Design/methodology/approach: The paper is based on a paradigmatic case focused on the development of the digital MBA program by...