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~person:"Frey, Bruno S."
~person:"Mehta, Subhash"
~subject:"Complaints"
~subject:"Enterprises"
~subject:"Germany"
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Business
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Business
Marketing: Service Recovery and Customer Satisfaction Issues with Ocean Shipping Lines
Durvasula, Srinivas
;
Lysonski, Steven
;
Mehta, Subhash
-
2000
The tenets of relationship marketing are useful in understanding the success of a service provider. Based on a sample of 221 firms in Singapore that use ocean freight shipping services, examines service recovery issues related to satisfaction. It was found that service recovery methods such as...
Persistent link: https://www.econbiz.de/10009484489
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2
Terrorism and
Business
Frey, Bruno S.
-
2007
here argued that they not only apply to society as a whole but can also usefully be applied by
business
enterprises. …
Persistent link: https://www.econbiz.de/10012168270
Saved in:
3
Research on well-being : determinants, effects, and its revelance for management
Frey, Bruno S.
- In:
Die Unternehmung : Swiss journal of business research …
71
(
2017
)
4
,
pp. 358-367
Persistent link: https://www.econbiz.de/10011777126
Saved in:
4
Terrorism and
Business
Frey, Bruno S.
-
Institut für Volkswirtschaftslehre, …
-
2007
here argued that they not only apply to society as a whole but can also usefully be applied by
business
enterprises. …
Persistent link: https://www.econbiz.de/10005627947
Saved in:
5
Terrorism and
Business
Frey, Bruno S.
-
Center for Research in Economics, Management and the …
-
2007
here argued that they not only apply to society as a whole but can also usefully be applied by
business
enterprises. …
Persistent link: https://www.econbiz.de/10005673520
Saved in:
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