Wang, Jiaxin (Sylvia); Fu, Xiaoxiao; Wang, Youcheng - In: International Journal of Contemporary Hospitality Management 33 (2020) 1, pp. 101-124
Purpose: This study aims to investigate the antecedents of frontline employees’ boundary-spanning behaviors in the hospitality industry. Anchored in transactional stress theory, affective events theory and motivation theories, a conceptual model was built to explore the impacts of hindrance...