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Comparing relationship of quality-satisfaction models : effects of B2B value co-creation

Sales-Vivó, Vicente; Gil-Saura, Irene; Gallarza, Martina G. - In: International Journal of Retail & Distribution Management 49 (2021) 7, pp. 941-957

Purpose: This paper addresses both conceptual and empirical value co-creation and relationship quality in a triadic approach for a B2B industrial context by 1) reviewing the relationship quality concept when social and economic satisfaction are addressed separately and 2) testing alternative...

Persistent link: https://www.econbiz.de/10012540341

The concept of value and its dimensions : a tool for analysing tourism experiences

Gallarza, Martina G.; Gil Saura, Irene - In: Tourism review : the official journal of the AIEST 63 (2008) 3, pp. 4-20

Persistent link: https://www.econbiz.de/10003833387

Value dimensions in consumers' experience : combining the intra- and inter-variable approaches in the hospitality sector

Gallarza, Martina G.; Arteaga, Francisco; Del Chiappa, … - In: International journal of hospitality management 47 (2015), pp. 140-150

Persistent link: https://www.econbiz.de/10011312536

Stretching the value-satisfaction-loyalty chain by adding value dimensions and cognitive and affective satisfactions : a causal model for retailing

Gallarza, Martina G.; Ruiz-Molina, Maria Eugina; Gil … - In: Management decision : MD 54 (2016) 4, pp. 981-1003

Persistent link: https://www.econbiz.de/10011482206

The value of value : further excursions on the meaning and role of customer value

Gallarza, Martina G.; Gil Saura, Irene; Holbrook, Morris B. - In: Journal of consumer behaviour : an international … 10 (2011) 4, pp. 179-191

Persistent link: https://www.econbiz.de/10009296477

Customer value in tourism services : meaning and role for a relationship marketing approach

Gallarza, Martina G.; Gil Saura, Irene; Holbrook, Morris B. - In: Strategic marketing in tourism services, (pp. 147-162). 2012

Persistent link: https://www.econbiz.de/10009581754

The "sun and beach" tourism destination image : an application to the case of Cuba from the Spanish tourist-origin market

García, Haydeé C.; Gil Saura, Irene; García, Roberto … - In: Tourism review of AIEST 59 (2004) 1, pp. 16-24

Persistent link: https://www.econbiz.de/10002098928

The quality-value-satisfaction-loyalty chain : relationships and impacts

Gallarza, Martina G.; Gil Saura, Irene; Moreno, … - In: Tourism review : the official journal of the AIEST 68 (2013) 1, pp. 3-20

Persistent link: https://www.econbiz.de/10009738872

Customer value in tourism and hospitality : broadening dimensions and stretching the value-satisfaction-loyalty chain

Gallarza, Martina G.; Arteaga, Francisco; Gil Saura, Irene - In: Tourism management perspectives : TMP 31 (2019), pp. 254-268

Persistent link: https://www.econbiz.de/10012113007

A multidimensional service-value scale based on Holbrook's typology of customer value : bridging the gap between the concept and its measurement

Gallarza, Martina G.; Arteaga, Francisco; Del Chiappa, … - In: Journal of service management 28 (2017) 4, pp. 724-762

Persistent link: https://www.econbiz.de/10011731230