Gallego, Jorge; Rubalcaba-Bermejo, Luis; Hipp, Christiane - In: Management decision : MD 51 (2013) 6, pp. 1117-1134
Purpose: The paper aims to discuss how services and service innovation are inter‐linked and support organisational … innovation. In particular, the reorganisation of operations and the introduction of new organisational arrangements are examined … service and organisational innovation. Findings: The developed conceptualisation focuses on the role of services and service …