Introduction -- Part I. Towards a theory of innovation in services -- Part II. The nature of innovation in services … : sectoral dynamics -- Part III. Measuring innovation in services and its impacts -- Part IV. Organizational and strategic … patterns for service innovation -- Part V. Knowledge intensive business services in clients innovation -- Part VI. Service …

relationships between services, production and innovation. The authors discuss the limitations of current theories to explain … service productivity and innovation, and call for a conceptual re-working of the ways in which these are measured. They also …pt. 1. Productivity and performances in services -- pt. 2. Innovation in services and through services …

analysing and understanding innovation in services. He provides interesting and extensive empirical material on the nature and … sources of innovation in various services sectors and countries, and makes an original contribution both to theories of … innovation in services and theories of innovation in general. Taking both an evolutionary and conventionalist stance, he …