Introduction -- Part I. Towards a theory of innovation in services -- Part II. The nature of innovation in services : sectoral dynamics -- Part III. Measuring innovation in services and its impacts -- Part IV. Organizational and strategic patterns for service innovation -- Part V. Knowledge...

The definition and measurement of productivity in services raises important conceptual, methodological and strategic problems. This book aims to provide a critical review of the main debates on productivity in the domain of services. The first part examines the theoretical consequences of...

Written by some of the most distinguished authors in the field, this book elucidates the critical and complex relationships between services, production and innovation. The authors discuss the limitations of current theories to explain service productivity and innovation, and call for a...

In this book Fai͏̈z Gallouj propounds a theoretical framework which describes and evaluates the main approaches to analysing and understanding innovation in services. He provides interesting and extensive empirical material on the nature and sources of innovation in various services sectors...

pt. I. Services and innovation : conceptual and analytical frameworks -- pt. II. The nature of innovation in services : sectoral analyses and case studies -- pt. III. Organisational and strategic patterns for service innovation -- pt. IV. Innovation in services and through services : impact...