Brochado, Ana; Rita, Paulo; Gameiro, Carlos - In: International Journal of Contemporary Hospitality Management 27 (2015) 8, pp. 1839-1855
Purpose – The aim of this paper is to contribute to the understanding of backpackers’s evaluation of service quality provided by hostels by developing a battery of items to assess perceptions of the overall hostel experience. Design/methodology/approach – Scale development took a mixed...