Purpose This study aims to identify intra-organisational drivers that enhance the implementation of a purchasing social responsibility (PSR) approach and drivers that influence PSR throughout the phases of the process. Design/methodology/approach The conceptual framework presents PSR as a...

Since the beginning of the 1990s, the topic of innovation management has been increasingly present in the strategic speeches of companies. However, researchers focus their attention mainly on technological innovations in the industrial sector and abandon the service sector, which is,...